FAQ's

GENERL SECTION

1HOW TO BUY?
Select the product you wish to purchase by clicking the add to cart button. Once your product is added to cart, you can move towards the checkout. In the checkout section, you will choose your payment method, provide your address and approve the order. After you have reviewed everything you can click the buy now or order now button and your order will be placed. An e-statement will be generated for you with your order number which will help you track your order.

ITEM AVAILABILITY

1HOW CAN I FIND OUT IF AN ITEM IS AVAILABLE?
To find out if an item is available on the online store simple enter the reference number into the search engine on our website.
2WHERE CAN I FIND A SIZE CHART?
On product pages you can find a size chart to the right of each photo. We encourage you to check out "Size chart" section. If you are nevertheless still having doubts, contact our Customer Service department.
3WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?
If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website.

PAYMENT

1WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?
We offer the following payment methods: COD, VISA, MasterCard and Discount Coupons.
2WHY WAS MY CREDIT CARD DECLINED?
Your card may have been declined for one of the following reasons:
  • The card may be expired: check that your card is not past its expiry date.
  • You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
  • You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.
3WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?
Contact your bank for more information. You can also contact our customer service department.

DELIVERY AND SHIPPING

1WHERE CAN I RECEIVE MY ORDER?
You can receive it at a private address (home, work or a drop point).
2HOW LONG WILL MY ORDER TAKE TO ARRIVE?
It takes 3-4 business days for your order to be delivered at your doorstep.
3HOW MUCH ARE SHIPPING COSTS?
Shipping cost can vary on the method of shipping you choose. Different carriers charge different fees for shipping.
4WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details.
5WHAT HAPPENS IF I'M NOT AT HOME WHEN THE ORDER IS DELIVERED?
You will receive an SMS from the courier stating the payable amount. Be sure to be present at home for self-collection. In case of absence, any designated person/ family member can receive the parcel.

EXCHANGE/RETURNS

1DO YOU WANT TO RETURN AN ONLINE ORDER?
All products purchased from us can be exchanged within 14 days of purchase only if:-
  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
2HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 14 Calendar days from the delivery date.
3DO I HAVE TO PAY FOR RETURNS?
In-case you have received your exact order with correct items and sizes, you will have to pay the courier charges for all the returns to Huckleberry.
4HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved and submitted to Huckleberry (items must be in perfect condition and have their inside labels), you will receive the amount via Bank Transfer/ Discount Coupon.
5WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?
After the return is approved, you will receive a confirmation email indicating that the amount will be reimbursed via the same bank information you have provided at the time of order placement.
6WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department

EXCHANGES:

1CAN I EXCHANGE MY ITEMS?
All products purchased from us can be exchanged within 14 days of purchase only if:-
  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.